Adonica Altringer serves as the Director of North America Service Experience & Business Operations at Nike, where she plays a pivotal role in enhancing the consumer journey through innovative solutions and strategic leadership. In her current position, Adonica has transformed the scope of the Service...
Adonica Altringer serves as the Director of North America Service Experience & Business Operations at Nike, where she plays a pivotal role in enhancing the consumer journey through innovative solutions and strategic leadership. In her current position, Adonica has transformed the scope of the Service Experience role, expanding it to encompass seven critical pillars within Consumer Care: Business Operations, Training, Quality, Portfolio Management, Athlete Knowledge Base, Data/Insights, and the Incubator Test & Learn Kitchen. This multifaceted approach allows her to leverage data analysis and consumer insights to drive key performance indicators (KPIs) while proactively addressing friction points across the business.
Adonica's expertise in project management and customer experience is instrumental in fostering a culture of continuous improvement and operational excellence. By utilizing data analytics, she identifies trends and opportunities that inform business planning and enhance service delivery. Her leadership style emphasizes coaching and team building, empowering her colleagues to embrace change and innovate collaboratively. Adonica thrives in environments that challenge the status quo, finding accomplishment in navigating discomfort and leading her team toward transformative solutions.
Under her guidance, Nike's Consumer Care division is not only focused on maintaining high-quality standards but also on creating a dynamic Athlete Knowledge Base that enriches the consumer experience. The Incubator Test & Learn Kitchen serves as a hub for experimentation, where new ideas can be tested and refined, ensuring that Nike remains at the forefront of customer-centric service. Adonica's commitment to excellence and her strategic vision are key drivers in shaping the future of service experience at Nike, making her a vital asset to the organization.
