Joseph Feirouz serves as the Senior Manager and AMS Practice Lead at BMC Software, where he plays a pivotal role in shaping the IT Service Management (ITSM) landscape for both commercial and US Federal government agency clients. With a wealth of experience in the ITSM...
Joseph Feirouz serves as the Senior Manager and AMS Practice Lead at BMC Software, where he plays a pivotal role in shaping the IT Service Management (ITSM) landscape for both commercial and US Federal government agency clients. With a wealth of experience in the ITSM domain, Joe is responsible for overseeing service delivery and ensuring that clients receive top-tier support tailored to their unique operational needs. His expertise lies in the design, process optimization, and deployment of enterprise-level solutions, which are crucial for enhancing IT operations and improving service efficiency.
In his current role, Joe leads a dedicated team of AMS Services Delivery Managers, acting as a key escalation point for any delivered AMS services. His leadership is instrumental in driving successful outcomes for clients, as he collaborates closely with various BMC teams to ensure that service delivery aligns with client expectations and industry best practices. Joe is also heavily involved in presales activities for BMC solutions, leveraging his deep understanding of IT operations, configuration management, and incident management to articulate value propositions that resonate with potential clients.
His technical proficiency spans a range of platforms and technologies, including Solaris, Linux, and IBM AIX, as well as cloud computing and service-oriented architecture (SOA). This diverse skill set enables Joe to integrate complex systems seamlessly, ensuring that clients can navigate the evolving IT landscape with confidence. As a thought leader in the ITSM space, Joseph Feirouz is committed to fostering innovation and driving client success through strategic service management initiatives at BMC Software.
