Carrie Graham currently serves as the Customer Concierge at Katie Lance Consulting, where she leverages her extensive experience in project management and customer service to enhance client satisfaction and operational efficiency. In her role, Carrie is instrumental in creating both long- and short-term strategic plans...
Carrie Graham currently serves as the Customer Concierge at Katie Lance Consulting, where she leverages her extensive experience in project management and customer service to enhance client satisfaction and operational efficiency. In her role, Carrie is instrumental in creating both long- and short-term strategic plans that align with the company’s objectives, ensuring that milestones are met and deadlines are adhered to. Her ability to navigate complex decision-making processes allows her to evaluate multiple options effectively, ensuring that projects progress smoothly and align with leadership's vision.
Carrie's expertise extends across various domains, including strategic HR, public relations, and market research, which she integrates into her daily operations. She is adept at managing high-priority projects in a fast-paced environment, demonstrating exceptional organizational skills that enable her to juggle multiple tasks without compromising quality. Her background in sales management and customer service equips her with the tools to foster strong relationships with clients, ensuring their needs are met and expectations exceeded.
One of her key projects at Katie Lance Consulting involves optimizing the customer journey through targeted training programs and enhanced communication strategies. By utilizing her skills in Infusionsoft and inventory management, Carrie is able to streamline processes and improve overall client engagement. Her commitment to excellence and proactive approach to problem-solving make her a vital asset to the team, driving both client satisfaction and operational success in the consulting landscape.
