Gavin Hutchcraft serves as the Director of Technical Support for EMEA at Bio-Techne, where he leverages over 20 years of extensive experience in field service and customer technical support within the scientific sector. His role is pivotal in driving sales and enhancing financial performance by...
Gavin Hutchcraft serves as the Director of Technical Support for EMEA at Bio-Techne, where he leverages over 20 years of extensive experience in field service and customer technical support within the scientific sector. His role is pivotal in driving sales and enhancing financial performance by ensuring the delivery of exceptional field service and applications support across the diverse Bio-Techne portfolio. Gavin's expertise encompasses a wide range of scientific disciplines, including digital imaging, fluorescence, gas chromatography, and HPLC, which allows him to provide tailored solutions that meet the unique needs of customers in the medical device and life sciences industries.
In his current position, Gavin leads a dynamic team focused on maintaining high levels of customer satisfaction and service delivery excellence. He is instrumental in implementing best practices in inventory management and technical support, ensuring that clients receive timely and effective assistance. His commitment to employee engagement and leadership fosters a collaborative environment that empowers team members to excel in their roles, ultimately enhancing the customer experience.
Key projects under Gavin’s leadership include the optimization of support processes to streamline service delivery and the development of training programs aimed at elevating the technical acumen of the support team. By aligning technical support strategies with the broader business objectives of Bio-Techne, Gavin not only enhances customer satisfaction but also contributes to the company’s reputation as a leader in the scientific community. His deep understanding of regulatory frameworks, including FDA and GMP standards, further strengthens Bio-Techne's commitment to compliance and quality in all aspects of service delivery.
