As a Principal Program Manager at Kaiser Permanente, Megan Burns plays a pivotal role in driving transformative initiatives that significantly enhance the customer experience across the largest integrated healthcare system in the United States. With over 20 years of extensive experience in project management, Megan...
As a Principal Program Manager at Kaiser Permanente, Megan Burns plays a pivotal role in driving transformative initiatives that significantly enhance the customer experience across the largest integrated healthcare system in the United States. With over 20 years of extensive experience in project management, Megan is adept at navigating complex program landscapes, ensuring that strategic objectives are met while optimizing operational efficiencies. Currently, she leads critical work streams within the Key Digital Transformation Program, focusing on improving the online experience for customers, including small groups, brokers, and general agencies.
Megan's expertise in enrollment automation is particularly noteworthy, as she spearheads projects that streamline processes and reduce manual intervention, ultimately leading to a more seamless experience for users. Her strategic planning skills allow her to align project goals with organizational priorities, ensuring that every initiative contributes to Kaiser Permanente's overarching mission of delivering high-quality healthcare. Additionally, her strong partner relationship management capabilities foster collaboration among cross-functional teams, enhancing communication and driving project delivery.
Megan's leadership style emphasizes team building and capacity planning, empowering her team to tackle challenges head-on while maintaining a focus on customer satisfaction. Her ability to resolve issues swiftly and effectively has earned her a reputation as a trusted leader within the organization. Through impactful presentations and a commitment to continuous improvement, Megan is dedicated to not only advancing Kaiser Permanente's digital capabilities but also setting a benchmark for excellence in customer engagement within the healthcare industry.
