Brenda Ms. serves as the Director of Professional Development at Family Counseling Service of the Finger Lakes, Inc., where she leverages over 30 years of diverse agency experience to enhance the capabilities of the organization’s workforce. In her current role, Brenda is instrumental in leading...
Brenda Ms. serves as the Director of Professional Development at Family Counseling Service of the Finger Lakes, Inc., where she leverages over 30 years of diverse agency experience to enhance the capabilities of the organization’s workforce. In her current role, Brenda is instrumental in leading the development and delivery of comprehensive onboarding and orientation programs that are designed to foster retention, engagement, and professional growth among new hires. Her strategic approach includes the implementation of innovative program initiatives that align with the organization's objectives, ensuring that new employees are well-equipped to meet the challenges of working with a diverse clientele, including veterans and individuals with histories of substance abuse and mental health issues.
Brenda's expertise in client assessment and vocational counseling is invaluable as she develops program assessment protocols aimed at evaluating and improving the onboarding experience. Her commitment to process improvement and change management ensures that the training provided is not only relevant but also impactful, ultimately enhancing the quality of care delivered to clients. Additionally, her skills in crisis intervention and community outreach allow her to create a supportive environment that encourages collaboration and knowledge sharing among staff.
As a valued leader, Brenda is recognized for her ability to cultivate a culture of continuous learning and development within the organization. Her dedication to professional development not only strengthens the capabilities of individual counselors but also contributes to the overall mission of Family Counseling Service of the Finger Lakes, Inc., making a meaningful difference in the lives of those they serve.
