Walter Finau serves as the Manager of Patient Access Programs at SmithRx, where he leverages his extensive experience in healthcare operations to enhance patient access to essential medications. In this pivotal role, Walter leads a dedicated team focused on the Connect Access program, which is...
Walter Finau serves as the Manager of Patient Access Programs at SmithRx, where he leverages his extensive experience in healthcare operations to enhance patient access to essential medications. In this pivotal role, Walter leads a dedicated team focused on the Connect Access program, which is designed to assist members in navigating the complexities of obtaining high-cost medications. His expertise in contact center operations and business management allows him to implement effective strategies that streamline the transition of medications from retail pharmacies to patients, ensuring a seamless experience.
Walter's leadership is characterized by a commitment to people development and coaching, fostering an environment where team members are empowered to excel in their roles. He actively engages in training initiatives that enhance the skills of his team, ensuring they are equipped to provide exceptional service to members. His proficiency in data analysis enables him to identify trends and optimize processes, ultimately driving better outcomes for patients and the organization alike.
Key projects under Walter's management include the integration of innovative cost-saving programs that significantly reduce the financial burden on members requiring high-cost medications. By collaborating with various stakeholders, including healthcare providers and pharmaceutical companies, Walter ensures that SmithRx remains at the forefront of patient access solutions. His ability to navigate the intricacies of healthcare operations, combined with his sales and business development acumen, positions him as a vital asset to SmithRx and the broader healthcare community. Through his efforts, Walter is not only improving patient access but also contributing to the overall mission of making healthcare more affordable and accessible for all.
