Dylan Hill is an accomplished IT Support Specialist at The Kendall Group, where he leverages his extensive background in Computer Network Management and Security, earned through his Bachelor of Science degree from Davenport University. With a specialized focus on Advanced Cisco Networking, Dylan plays a...
Dylan Hill is an accomplished IT Support Specialist at The Kendall Group, where he leverages his extensive background in Computer Network Management and Security, earned through his Bachelor of Science degree from Davenport University. With a specialized focus on Advanced Cisco Networking, Dylan plays a pivotal role in coordinating with the Systems & Security team on critical projects, including the deployment of phone systems and network devices, as well as overseeing network management initiatives. His expertise in Cisco Unity and Cisco Meraki enables him to effectively manage and optimize the company’s communication infrastructure, ensuring seamless connectivity and operational efficiency.
In addition to his project coordination responsibilities, Dylan provides essential support for the Helpdesk, tackling user tickets related to Microsoft 365, phone systems, printers, and device maintenance. His proficiency in Microsoft Office applications, particularly Excel and Word, allows him to streamline documentation and reporting processes, enhancing overall team productivity. With a strong foundation in network administration and firewall management, Dylan is adept at troubleshooting complex issues, ensuring that the IT environment remains secure and reliable.
Dylan's commitment to team building and effective communication fosters a collaborative atmosphere within the Support & Help Desk teams, enabling them to deliver on-site support to over 50 users. His ability to bridge technical expertise with user-centric solutions not only resolves immediate concerns but also contributes to the long-term stability and growth of The Kendall Group's IT infrastructure. As he continues to expand his skill set and take on new challenges, Dylan remains a vital asset to the organization, driving innovation and excellence in IT support.
