As a Senior Member of Technical Staff at Verizon, Erika Rubosky leverages her extensive 22 years of experience in the telecommunications sector to drive innovative solutions in voice technologies and call data management. Her current role in Systems Analysis & Programming for the Voice Portal...
As a Senior Member of Technical Staff at Verizon, Erika Rubosky leverages her extensive 22 years of experience in the telecommunications sector to drive innovative solutions in voice technologies and call data management. Her current role in Systems Analysis & Programming for the Voice Portal involves a deep dive into the intricacies of VoIP systems, where she plays a pivotal role in enhancing customer interactions through advanced voice solutions. Erika's expertise in requirements analysis enables her to effectively translate complex customer needs into actionable project plans, ensuring that the voice portal not only meets but exceeds user expectations.
Erika is currently spearheading key projects that integrate artificial intelligence into Verizon's voice solutions, aiming to streamline operations and enhance customer experiences. By utilizing her strong program management skills, she oversees vendor management and collaborates with cross-functional teams to ensure seamless implementation of new technologies. Her commitment to troubleshooting and analysis allows her to identify potential challenges early in the development process, mitigating risks and promoting a culture of continuous improvement.
Recognized for her innovative approach, Erika has received multiple awards for her contributions to the telecommunications field. She is passionate about harnessing technology to create positive outcomes for customers, and her leadership in managed services reflects her dedication to delivering high-quality solutions. As she continues to navigate the evolving landscape of telecommunications, Erika remains focused on leveraging her skills to drive impactful changes that enhance the overall customer experience at Verizon.
