Shishir Difalco currently serves as a Service Designer at Komerční banka, where he leverages his research enthusiasm and strong analytical skills to drive innovative solutions that enhance customer engagement and product development. With a deep understanding of Design Thinking and Design Doing methodologies, Shishir facilitates...
Shishir Difalco currently serves as a Service Designer at Komerční banka, where he leverages his research enthusiasm and strong analytical skills to drive innovative solutions that enhance customer engagement and product development. With a deep understanding of Design Thinking and Design Doing methodologies, Shishir facilitates workshops that foster collaboration and creativity among cross-functional teams. His ability to lead teams towards simple yet innovative solutions is a testament to his expertise in service design and user-centered research.
At Komerční banka, Shishir is instrumental in ensuring the execution of comprehensive user research and testing, which informs the design process from ideation to implementation. His structured approach to collaboration allows for seamless communication and alignment within the team, ensuring that projects are not only delivered on time but also meet the evolving needs of clients. Shishir’s proficiency in data analysis, combined with his passion for visual storytelling through charts, enables him to translate complex data into actionable insights that drive strategic decisions.
Fluent in both French and English, Shishir effectively engages with diverse stakeholders, enhancing the bank's ability to cater to a broad customer base. His commitment to understanding client needs and implementing wider results positions him as a key player in Komerční banka's mission to innovate and elevate customer experiences in the financial sector. As he continues to explore the intersection of design and technology, Shishir remains dedicated to pushing the boundaries of service design, ensuring that every solution is not only functional but also resonates with users on a deeper level.
