Marquesha Hawkins is an accomplished Operations Manager at Amazon, bringing over six years of robust experience in business operations management and organizational staffing. Her expertise spans a wide array of functions, including customer service, sales, recruiting, marketing, and production, making her a versatile asset to...
Marquesha Hawkins is an accomplished Operations Manager at Amazon, bringing over six years of robust experience in business operations management and organizational staffing. Her expertise spans a wide array of functions, including customer service, sales, recruiting, marketing, and production, making her a versatile asset to the team. Currently, Marquesha plays a pivotal role in the successful launch of the HOU8 site for the Inbound department, where she has demonstrated her exceptional leadership skills by developing and guiding both salaried and hourly teams.
One of her key projects involved the meticulous review and execution of staffing plans aimed at enhancing productivity and quality across the entire inbound operation. Under her leadership, the department achieved an impressive operational efficiency rate of 95%, setting a benchmark for performance excellence. Marquesha’s strategic approach to conflict management and her analytical skills have been instrumental in driving continuous improvement initiatives, fostering a culture of collaboration and high performance.
Her commitment to Diversity, Equity, and Inclusion (DEI) within the workplace further underscores her dedication to creating an environment where all employees can thrive. Marquesha’s strong communication skills and problem-solving abilities enable her to navigate complex challenges effectively, ensuring that operational goals are met while maintaining high standards of customer service. With her extensive knowledge and hands-on experience, Marquesha Hawkins continues to make significant contributions to Amazon’s operational success, positioning herself as a leader in the field of operations management.
