Lotte Haas is a dynamic force at KPN, where she serves as the Manager of Digital Channels, driving innovation and enhancing customer experiences through cutting-edge digital technologies. With a passion for creativity and a deep understanding of digital ecosystems, Lotte leads six agile development teams...
Lotte Haas is a dynamic force at KPN, where she serves as the Manager of Digital Channels, driving innovation and enhancing customer experiences through cutting-edge digital technologies. With a passion for creativity and a deep understanding of digital ecosystems, Lotte leads six agile development teams focused on key projects that include the flagship KPN.com website, the MijnKPN app, the customer relationship management platform 'Omni', and the intelligent digital assistant 'Dot'. Her mission is to create a workspace that fosters innovation, ensuring that every digital interaction not only meets but exceeds customer expectations.
Lotte's expertise in conversational AI and artificial intelligence plays a pivotal role in shaping KPN's digital strategy, enabling the company to deliver personalized and engaging customer experiences. She is particularly passionate about leveraging technology for sustainability, recognizing the vital role that digital solutions can play in promoting eco-friendly practices within the telecommunications industry. Her background in international business and marketing equips her with a unique perspective on how to effectively connect with diverse customer segments, while her strong teamwork skills ensure that her teams collaborate seamlessly to achieve common goals.
Under Lotte's leadership, KPN is not just keeping pace with the rapid evolution of digital channels; it is setting the standard for excellence in customer engagement. By harnessing the power of online platforms and interorganizational collaboration, she is committed to crafting a future where every interaction with KPN leaves customers in awe, reflecting her belief that in the realm of digital technology, "everything is possible."
