Celena Laubach serves as the Senior Administrator at Cowan Systems, LLC, where she plays a pivotal role in enhancing operational excellence across terminal operations. With a keen focus on compliance, Celena ensures that all legal and internal protocols are meticulously followed by employees and contractors...
Celena Laubach serves as the Senior Administrator at Cowan Systems, LLC, where she plays a pivotal role in enhancing operational excellence across terminal operations. With a keen focus on compliance, Celena ensures that all legal and internal protocols are meticulously followed by employees and contractors alike. Her expertise in data analysis allows her to identify trends and optimize processes, ensuring that the company not only meets but exceeds industry standards.
In her current role, Celena oversees critical aspects of billing protocols, dispatch operations, and brokering management, which are essential for maintaining seamless logistics and customer satisfaction. She is instrumental in fostering strong vendor relations, leveraging her communication skills to negotiate favorable terms and build lasting partnerships that benefit the organization. Celena’s commitment to team leadership is evident in her proactive approach to employee training, where she empowers her team with the knowledge and skills necessary to excel in their roles.
Key projects under her leadership include the implementation of a new dispatch software system aimed at improving efficiency and reducing turnaround times. This initiative has not only streamlined operations but has also enhanced the overall customer experience. Celena's ability to blend technical acumen with a deep understanding of operational dynamics positions her as a valuable asset to Cowan Systems, LLC, as she continues to drive improvements and foster a culture of excellence within the organization.
