Iliana Ramirez is a seasoned Human Resources Business Partner at FreshDirect, where she leverages over a decade of diverse HR experience to foster a thriving workplace culture. In her current role, Iliana serves as the primary point of contact for over 900 union and management...
Iliana Ramirez is a seasoned Human Resources Business Partner at FreshDirect, where she leverages over a decade of diverse HR experience to foster a thriving workplace culture. In her current role, Iliana serves as the primary point of contact for over 900 union and management employees across multiple business segments, demonstrating her exceptional ability to navigate complex employee relations. Her bilingual proficiency enhances communication and engagement within a diverse workforce, ensuring that all employees feel valued and understood.
Iliana plays a pivotal role in partnering with senior management to identify HR requirements and develop strategic HR plans that align with departmental goals. Her expertise in crisis communications and employee behavior management allows her to guide and coach management teams effectively, addressing performance concerns with empathy and professionalism. She is instrumental in creating and delivering monthly training sessions for management, focusing on essential HR topics such as performance management, conflict resolution, and compliance with HIPAA regulations.
In addition to her strategic initiatives, Iliana is adept at leading recruitment efforts, from crafting compelling job descriptions to conducting thorough reference checks. Her comprehensive understanding of employee handbooks and training methodologies ensures that FreshDirect not only attracts top talent but also retains and nurtures it. With her proven track record of collaborating with senior leadership and enhancing organizational effectiveness, Iliana Ramirez continues to make significant contributions to FreshDirect's mission of delivering exceptional service while fostering a supportive and inclusive work environment.