Colleen Borchardt serves as a Principal Voice & Collaboration Engineer at Northrop Grumman, where she leverages over a decade of experience in the VOIP industry to drive innovation and efficiency in corporate communication systems. In her current role, Colleen is instrumental in the implementation, integration,...
Colleen Borchardt serves as a Principal Voice & Collaboration Engineer at Northrop Grumman, where she leverages over a decade of experience in the VOIP industry to drive innovation and efficiency in corporate communication systems. In her current role, Colleen is instrumental in the implementation, integration, and management of a diverse range of voice and collaboration technologies, including Cisco Unified Communications, Unity Connection, and Contact Center Express. Her expertise extends to advanced collaboration tools such as Cisco Webex and Jabber, which are pivotal for enhancing team connectivity and productivity across the organization.
Colleen's responsibilities encompass not only the deployment and troubleshooting of these systems but also the strategic oversight of voice network infrastructure, including voice gateways and SIP trunking solutions like Sonus and IQ. Her adeptness in managing complex telecommunications environments ensures that Northrop Grumman maintains high standards of quality and reliability in its communication services. She is also skilled in implementing Quality of Service (QoS) protocols, which are essential for optimizing voice traffic and ensuring seamless user experiences.
In addition to her technical acumen, Colleen excels in vendor management and software documentation, ensuring that all systems are well-documented and that vendor relationships are leveraged for continuous improvement. Her proactive approach to problem-solving and her deep understanding of networking principles position her as a key player in Northrop Grumman's mission to innovate and enhance collaboration capabilities. As the landscape of telecommunications evolves, Colleen remains committed to staying at the forefront of industry trends, making her an invaluable asset to her team and the broader organization.
