As the Executive Vice President of Customer Care at Rightworks, Gary Engel is at the forefront of enhancing customer experiences and driving operational excellence. With a robust background in Customer Success, Technical Support, and Product Management, Gary has transitioned from a hybrid role to a...
As the Executive Vice President of Customer Care at Rightworks, Gary Engel is at the forefront of enhancing customer experiences and driving operational excellence. With a robust background in Customer Success, Technical Support, and Product Management, Gary has transitioned from a hybrid role to a dedicated focus on leading a dynamic Care team. This team, composed of Success and Technical Support professionals, is committed to delivering world-class service that not only meets but exceeds customer expectations.
Under Gary's leadership, Rightworks is implementing innovative strategies to streamline customer interactions and ensure seamless support across its SaaS and cloud computing platforms. His hands-on approach fosters a culture of collaboration and accountability, empowering team members to take ownership of customer satisfaction. Gary's expertise in business analysis and program management allows him to identify key areas for improvement, driving initiatives that enhance service delivery and operational efficiency.
Currently, Gary is spearheading several key projects aimed at optimizing the customer journey, from onboarding to ongoing support. By leveraging data-driven insights, he is developing tailored solutions that address the unique needs of each customer, ultimately creating lasting value for both clients and investors. His passion for problem-solving and team-building is evident in the way he motivates employees to strive for excellence, ensuring that Rightworks remains a leader in the competitive landscape of web hosting and cloud services. With a proven track record in start-ups and public companies, Gary Engel is dedicated to fostering an environment where customer care is not just a function, but a core value that drives the company's success.