Hemanth Kothamasu is a seasoned Senior Product Support Engineer at Zscaler, where he leverages over eight years of extensive experience in network and Linux support to address complex challenges faced by Fortune 500 clients. His current role is pivotal in the realm of Zscaler Internet...
Hemanth Kothamasu is a seasoned Senior Product Support Engineer at Zscaler, where he leverages over eight years of extensive experience in network and Linux support to address complex challenges faced by Fortune 500 clients. His current role is pivotal in the realm of Zscaler Internet Access (ZIA), a cornerstone of the Zero Trust Exchange framework. Hemanth specializes in researching, analyzing, and resolving critical field issues that customers encounter with ZIA, particularly in the context of cloud HTTP/web-based proxy solutions. His expertise is instrumental in ensuring seamless deployment across more than 200 data centers, where he meticulously traces, isolates, and rectifies performance, access, and interoperability issues.
Hemanth’s technical acumen encompasses a broad spectrum of skills, including network security implementation, system administration on Linux and Red Hat platforms, and proficiency with Cisco devices, particularly in routing and switching. His hands-on experience with advanced networking protocols, such as Open Shortest Path First (OSPF) and Internet Protocol Suite (TCP/IP), enables him to deliver effective solutions that enhance network reliability and security. Additionally, his familiarity with Amazon Web Services (AWS) and backup storage solutions like Data Domain further enriches his capability to support clients in a cloud-centric environment.
Passionate about networking and committed to continuous learning, Hemanth is dedicated to driving innovation and excellence in product support. His ability to collaborate with Internet Service Providers (ISPs) and other stakeholders ensures that he not only resolves issues but also contributes to the overall enhancement of Zscaler's offerings, reinforcing the company's reputation as a leader in network security.
