Gourab Mitra is a seasoned Program Manager at PayPal, leveraging his extensive background in IT project management and program delivery to spearhead multiple global credit collections initiatives. With an MBA from IIM Calcutta and a robust technical foundation from his MCA, Gourab is adept at...
Gourab Mitra is a seasoned Program Manager at PayPal, leveraging his extensive background in IT project management and program delivery to spearhead multiple global credit collections initiatives. With an MBA from IIM Calcutta and a robust technical foundation from his MCA, Gourab is adept at navigating the complexities of the banking and financial services sectors. His expertise is further enhanced by certifications in PRINCE2, Agile Scrum Master, and ITIL V3, positioning him as a versatile leader in IT engagement management and business transformation.
In his current role, Gourab is responsible for the end-to-end program management of credit collections across diverse regions, including the US, APAC, ASEAN, Germany, the UK, and Australia. He excels in requirements discovery and solution architecture, employing agile methodologies to create epics and user stories in tools like Confluence and Jira. His strong facilitation skills enable him to effectively manage scrum processes, ensuring alignment between business and technology stakeholders while maintaining a focus on delivering value.
Gourab's key projects involve intricate vendor management, program charter development, and cost modeling, all of which are critical to the successful kickoff and execution of initiatives. His proficiency in change management and process optimization allows him to drive project delivery while fostering a culture of continuous improvement. With a keen eye for data analysis and business requirements, Gourab is not only a project implementation expert but also a strategic partner in e-commerce and service delivery, making significant contributions to PayPal's mission of democratizing financial services globally.
