Jeff James is a seasoned entrepreneurial leader with over twenty years of extensive experience in professional services practice leadership, particularly within the realm of digital transformation initiatives. Currently serving as the Professional Services Practice Leader at TTEC Digital, Jeff specializes in the implementation and customization...
Jeff James is a seasoned entrepreneurial leader with over twenty years of extensive experience in professional services practice leadership, particularly within the realm of digital transformation initiatives. Currently serving as the Professional Services Practice Leader at TTEC Digital, Jeff specializes in the implementation and customization of Microsoft Dynamics 365 (D365) SaaS solutions. His role encompasses a broad spectrum of responsibilities, including the governance of professional services operations, oversight of Statement of Work (SOW) reviews, and ensuring the delivery quality of a diverse portfolio of projects ranging from $250K to $3M.
Jeff's expertise in consulting operations and governance is instrumental in managing a global team of local, near-shore, and off-shore consultants, ensuring that each engagement meets the highest standards of excellence. His leadership in establishing and guiding Project Management Offices (PMOs) has been pivotal in driving agile transformations across various industries, enhancing project portfolio management, and fostering a culture of continuous process improvement. With a strong foundation in management consulting and business analysis, Jeff effectively navigates the complexities of digital transformation, leveraging his skills in Agile methodologies and software development to deliver impactful solutions.
In addition to his technical acumen, Jeff is dedicated to team leadership and mentoring, empowering his colleagues to achieve their full potential. His proficiency in tools such as Microsoft SQL Server and SharePoint further complements his ability to oversee multifaceted projects, ensuring that TTEC Digital remains at the forefront of innovation in the SaaS landscape. With a commitment to excellence and a passion for driving results, Jeff James is a key asset in the ever-evolving field of digital transformation.
