Michael Kennelly serves as the Director of Business Development for End of Life Services at Equiniti, where he leverages over five years of specialized experience to enhance the customer journey during one of life’s most challenging times. In this pivotal role, Michael is dedicated to...
Michael Kennelly serves as the Director of Business Development for End of Life Services at Equiniti, where he leverages over five years of specialized experience to enhance the customer journey during one of life’s most challenging times. In this pivotal role, Michael is dedicated to providing bespoke, customer-centric benefactor solutions tailored to the unique needs of the UK's leading businesses. His expertise lies in navigating the complexities of end-of-life notifications, ensuring that clients receive compassionate and efficient support throughout the entire process—from the initial notification of death to the final resolution of affairs.
Under Michael's leadership, Equiniti has implemented key projects that focus on enhancing the customer experience. He collaborates closely with a dedicated team of experts who are specifically trained to handle sensitive situations with empathy and professionalism. This commitment to excellence is reflected in their comprehensive service offerings, which prioritize the emotional well-being of customers while streamlining operational efficiency.
Michael’s skill set encompasses a diverse range of competencies, including B2B sales, digital marketing, and project management. His strategic planning abilities enable him to identify and capitalize on market opportunities, while his expertise in client relationship management ensures that Equiniti maintains strong partnerships with its clients. Additionally, Michael is adept at change management and people development, fostering a culture of continuous improvement within his team. By focusing on cost reduction and control, he ensures that Equiniti remains a leader in the end-of-life services sector, providing unparalleled support to businesses and their customers during difficult times.
