Giovanni Tavani currently serves as the Director of Global Customer Care and Social Media at Mars, specifically within the Royal Canin division. In this pivotal role, he spearheads initiatives that redefine customer experience across diverse markets, leveraging his extensive background in both B2C and B2B...
Giovanni Tavani currently serves as the Director of Global Customer Care and Social Media at Mars, specifically within the Royal Canin division. In this pivotal role, he spearheads initiatives that redefine customer experience across diverse markets, leveraging his extensive background in both B2C and B2B environments. Giovanni's passion for delivering memorable customer experiences is evident in his strategic approach to transforming traditional customer care into a proactive, customer-centric model.
Under his leadership, the team is focused on innovating the frontline customer experience by developing a comprehensive strategy that integrates advanced training and technology. Giovanni is dedicated to upskilling the existing customer care infrastructure, moving beyond mere transaction and complaint management to foster genuine engagement and loyalty among customers. His expertise in multi-cultural team management is particularly valuable in the MENA region, where he navigates the complexities of diverse consumer needs and expectations.
Giovanni’s commitment to excellence is further reflected in his ability to build and lead high-performing teams that thrive in fast-paced environments. His fluency in both French and English enhances his capability to connect with a global audience, ensuring that customer interactions are not only efficient but also culturally resonant. By fostering a culture of continuous improvement and innovation, Giovanni Tavani is not just enhancing customer service at Mars; he is setting new benchmarks for the industry, ensuring that every customer interaction contributes to a lasting and positive brand experience.
