Carole Layzell is a distinguished Non-Executive Director on the Customer Advisory Panel at settle, where she leverages her extensive experience in the financial services sector to enhance customer engagement and service delivery within the social housing landscape. With a proven track record at the Director...
Carole Layzell is a distinguished Non-Executive Director on the Customer Advisory Panel at settle, where she leverages her extensive experience in the financial services sector to enhance customer engagement and service delivery within the social housing landscape. With a proven track record at the Director level, Carole has consistently driven transformational cultural change and implemented innovative digital solutions that prioritize total quality and customer satisfaction. Her expertise in employee engagement and customer service is instrumental in guiding settle's strategic initiatives aimed at improving the overall customer experience.
In her current role, Carole is actively involved in key projects that focus on integrating cutting-edge digital technologies to streamline customer interactions and enhance service accessibility. Her insights into project delivery and business strategy are invaluable as settle navigates the complexities of the social housing sector, ensuring that customer needs are at the forefront of their operational strategies. Carole's leadership skills shine through as she mentors diverse teams, fostering an environment of collaboration and continuous improvement.
As a key note speaker and thought leader, Carole is passionate about sharing her knowledge on best practices in customer experience and engagement, making her a sought-after voice in industry discussions. Her commitment to driving positive change within settle not only reflects her dedication to the organization but also underscores her belief in the transformative power of exceptional customer service in the social housing sector. Through her strategic guidance, settle is poised to enhance its service offerings and strengthen its relationship with the communities it serves.
