Tony Hernandez is currently making significant strides as a Service Advisor at Moritz Chevrolet, where he leverages over a decade of professional experience to enhance customer satisfaction and operational efficiency. In this role, Tony serves as the vital link between customers and the service department,...
Tony Hernandez is currently making significant strides as a Service Advisor at Moritz Chevrolet, where he leverages over a decade of professional experience to enhance customer satisfaction and operational efficiency. In this role, Tony serves as the vital link between customers and the service department, ensuring that each client receives personalized attention and expert guidance regarding their vehicle maintenance and repair needs. His extensive background in retail and multi-unit management equips him with a unique perspective on inventory management and loss prevention, allowing him to optimize service operations while minimizing costs.
At Moritz Chevrolet, Tony is actively involved in key projects aimed at improving service lane efficiency and customer engagement. He has implemented training programs for new hires, focusing on best practices in customer service and technical knowledge, which has resulted in a noticeable increase in customer retention and satisfaction rates. His hands-on approach to employee training fosters a culture of excellence, empowering team members to deliver top-notch service.
Tony's expertise in district management and store management further enhances his ability to oversee multiple service initiatives simultaneously, ensuring that each project aligns with the dealership's overarching goals. His commitment to continuous improvement and client satisfaction is evident in every interaction, making him a trusted advisor to both customers and colleagues alike. As he continues to grow in his role, Tony remains dedicated to driving innovation and efficiency at Moritz Chevrolet, solidifying his reputation as a leader in the automotive service industry.
