Els Smeulders is a seasoned HR Operations Manager at ING, bringing over 25 years of comprehensive HR experience to the table. In her current role, she plays a pivotal part in the management team of People Services, where she champions a collaborative culture that emphasizes...
Els Smeulders is a seasoned HR Operations Manager at ING, bringing over 25 years of comprehensive HR experience to the table. In her current role, she plays a pivotal part in the management team of People Services, where she champions a collaborative culture that emphasizes teamwork and employee investment. This strategic approach not only enhances employee engagement but also drives successful business transformations by streamlining processes and optimizing tools and channels.
Els's expertise spans a wide array of HR functions, including strategic business partnership, project management, and organizational development. She is particularly adept at creating a “WOW” experience for both employees and managers, ensuring that the HR services provided are not only efficient but also enriching. Her focus on career development and effective recruitment and selection processes has positioned her as a key player in building a high-performing workforce that aligns with ING’s strategic objectives.
Key projects under her leadership often involve HR transformation initiatives that leverage technology and innovative practices to improve service delivery. Additionally, her experience in supplier partnership management and fleet management showcases her versatility and ability to navigate complex operational landscapes. With a strong foundation in HR policies and organizational design, Els is committed to fostering a dynamic workplace that attracts and retains top talent while driving organizational success in the banking sector. Her blend of strategic insight and hands-on management makes her an invaluable asset to ING and a respected leader in the HR community.
