As a Technical Trainer at Aurora Payments, Robert Kleinstuber plays a pivotal role in shaping the next generation of payment processing professionals. With a keen focus on growth and knowledge transfer, Robert is dedicated to fostering an environment where continual learning is not just encouraged...
As a Technical Trainer at Aurora Payments, Robert Kleinstuber plays a pivotal role in shaping the next generation of payment processing professionals. With a keen focus on growth and knowledge transfer, Robert is dedicated to fostering an environment where continual learning is not just encouraged but is a fundamental aspect of the company culture. His responsibilities extend beyond training new hires; he also supervises their onboarding process, ensuring that they are well-equipped to handle the intricacies of payment systems and adhere to the Payment Card Industry Data Security Standard (PCI DSS).
Robert’s expertise in MICR and various payment processing technologies allows him to deliver comprehensive training sessions that cover both theoretical knowledge and practical applications. He is adept at managing technical support tickets, providing timely resolutions to issues that arise, and maintaining a high level of customer service. His analytical skills come into play as he meticulously tracks team call volumes and internal ticketing statistics, using this data to identify areas for improvement and optimize team performance.
In addition to his technical acumen, Robert’s strong communication skills and phone etiquette ensure that he can effectively convey complex information in an accessible manner. His passion for teaching and mentoring not only enhances the capabilities of his team but also contributes to a collaborative atmosphere that encourages innovation and problem-solving. As Robert continues to drive excellence at Aurora Payments, he remains committed to his personal growth and the development of those around him, making him an invaluable asset to the organization.
