Jennifer Ford is a distinguished operations leader at NRG Energy, where she serves as the Director of Sales Operations, Quality & Training. With a robust background in energy, retail, and e-commerce, Jennifer has consistently demonstrated her ability to harness data and analytical insights to drive...
Jennifer Ford is a distinguished operations leader at NRG Energy, where she serves as the Director of Sales Operations, Quality & Training. With a robust background in energy, retail, and e-commerce, Jennifer has consistently demonstrated her ability to harness data and analytical insights to drive performance improvements. Her expertise as a Six Sigma Black Belt empowers her to meticulously analyze organizational metrics, enabling her to implement strategic enhancements that optimize operational efficiency and elevate customer experiences.
In her current role, Jennifer leads four dedicated teams that focus on the Texas sales process, technology integration, quality assurance, and learning and development. A key highlight of her tenure has been her pivotal leadership in the sales integration process for the Texas region, following NRG's acquisition of the Direct Energy brands. This complex integration required not only a deep understanding of operational synergies but also a keen ability to manage change effectively across diverse teams.
Jennifer has also overseen the successful implementation of an updated technology platform designed to streamline sales processes and improve customer interactions. Her strategic planning initiatives have been instrumental in driving increased sales, enhancing customer satisfaction, and reducing operational costs. With a strong foundation in process improvement methodologies, including Lean Manufacturing and PMP principles, she is adept at fostering a culture of continuous improvement within her teams. Jennifer's commitment to quality management and customer experience excellence positions her as a vital asset to NRG Energy, driving the organization toward its ambitious goals in a competitive energy landscape.
