Rachel Primas is a seasoned mortgage professional currently serving as a Servicing Specialist - Director at UBS, where she leverages her extensive expertise to enhance client experiences throughout the loan servicing process. With a strong focus on detail and productivity, Rachel is dedicated to ensuring...
Rachel Primas is a seasoned mortgage professional currently serving as a Servicing Specialist - Director at UBS, where she leverages her extensive expertise to enhance client experiences throughout the loan servicing process. With a strong focus on detail and productivity, Rachel is dedicated to ensuring that every client interaction is seamless and positive. Her role encompasses a wide range of responsibilities, from overseeing loan servicing operations to managing vendor relationships, all while maintaining a high standard of customer service.
At UBS, Rachel is instrumental in key projects aimed at improving business processes within the mortgage lending sector. Her ability to analyze and refine workflows has led to significant enhancements in efficiency and client satisfaction. By implementing strategic training programs for call center staff, she ensures that her team is well-equipped to handle inquiries and resolve issues promptly, fostering a culture of excellence in customer service.
Rachel's proficiency in credit analysis, banking operations, and loan management positions her as a vital resource within the organization. Her commitment to continuous improvement drives her to stay abreast of industry trends and regulatory changes, allowing her to provide informed guidance to both clients and colleagues. As a leader in the mortgage servicing space, Rachel Primas exemplifies the qualities of diligence and dedication, making her an invaluable asset to UBS and its clients.
