Eric Watkins currently serves as the Advanced Software Engineering Manager at Kroger Technology & Digital, where he plays a pivotal role in enhancing the quality and performance of software delivery across the organization. Leading the QaOps team, Eric is responsible for managing a Managed Services...
Eric Watkins currently serves as the Advanced Software Engineering Manager at Kroger Technology & Digital, where he plays a pivotal role in enhancing the quality and performance of software delivery across the organization. Leading the QaOps team, Eric is responsible for managing a Managed Services Platform team, a Shared Services team, and an End-to-End team that collectively supports over 30 product teams. His strategic oversight ensures that quality assurance processes are not only efficient but also aligned with the company's commitment to customer-focused results.
With a strong emphasis on improving software delivery performance metrics, particularly those outlined by DORA (DevOps Research and Assessment), Eric leverages his extensive expertise in software engineering management to drive continuous improvement initiatives. His proficiency in tools and technologies such as Microsoft Azure, Snyk, Klera, Azure Monitor, and Datadog enables him to implement robust monitoring and testing frameworks that enhance software reliability and security. Additionally, his knowledge of Python and microservices architecture allows him to guide his teams in adopting best practices that foster innovation and agility.
Eric's leadership style is characterized by his ability to engage, motivate, and inspire diverse teams, ensuring that each member is equipped to meet performance standards while contributing to the overarching goals of the organization. By cultivating a culture of collaboration and accountability, he empowers his teams to excel in their roles, ultimately driving Kroger's mission to deliver exceptional customer experiences through technology.
