Krissi Richmond serves as the Vice President - Client Services Manager and Global Relationship Manager at UMB Bank, where she plays a pivotal role in enhancing client satisfaction and operational efficiency within the Fund Services sector. With a strong foundation in executive management and team...
Krissi Richmond serves as the Vice President - Client Services Manager and Global Relationship Manager at UMB Bank, where she plays a pivotal role in enhancing client satisfaction and operational efficiency within the Fund Services sector. With a strong foundation in executive management and team leadership, Krissi is adept at overseeing complex business operations and ensuring seamless communication between clients and various UMB operating units. Her expertise in managing client relationships is underscored by her ability to act as the primary point of contact for all Fund Services clients, facilitating strategic discussions and swiftly addressing any issues that arise.
In her current role, Krissi is instrumental in key projects that focus on process improvement and the optimization of client service delivery. She leverages her extensive experience in offshore employee management and database management to streamline operations, driving efficiency that supports UMB Bank's continual expansion. Her commitment to excellence is evident in her proactive approach to problem-solving and her ability to foster a collaborative environment that encourages team building and professional development.
Krissi's proficiency in auditing and business process management further enhances her capability to deliver exceptional customer experiences. She is recognized for her detail-oriented approach, which allows her to manage multiple priorities effectively while maintaining a high standard of service. As a leader in her field, Krissi Richmond exemplifies the qualities of a take-charge professional, dedicated to not only meeting but exceeding client expectations in the ever-evolving financial services landscape.