Shaun Oneill serves as the Quality Assurance Manager and Chief Technology Officer at Porter County Central Communications, where he plays a pivotal role in enhancing the efficiency and effectiveness of emergency response services for a community of approximately 190,000 residents. With a wealth of experience...
Shaun Oneill serves as the Quality Assurance Manager and Chief Technology Officer at Porter County Central Communications, where he plays a pivotal role in enhancing the efficiency and effectiveness of emergency response services for a community of approximately 190,000 residents. With a wealth of experience in 9-1-1 emergency communications, Shaun is certified in Emergency Police Dispatch (EPD-Q), Emergency Medical Dispatch (EMD-Q), and Emergency Fire Dispatch (EFD-Q) through the National Academy of Emergency Dispatch. His expertise is instrumental in ensuring that the dispatch center maintains high standards of service delivery across 18 fire departments and 8 police departments within the county.
In his current role, Shaun is responsible for implementing comprehensive quality assurance protocols that evaluate dispatcher performance against established policies and procedures. His commitment to continuous improvement not only enhances operational efficiency but also ensures that first responders receive accurate and timely information, ultimately saving lives. Shaun's background as a former volunteer firefighter enriches his understanding of the critical nature of emergency response, allowing him to bridge the gap between dispatch operations and on-the-ground realities.
In addition to his quality assurance responsibilities, Shaun is adept at leveraging advanced technologies, such as Motorola PremierOne CAD, to streamline communication processes and improve incident response times. His skills in disaster response, emergency management, and public safety are complemented by a strong foundation in Microsoft Office applications, enabling him to analyze data effectively and present actionable insights. As a dedicated father of two, Shaun's passion for service extends beyond his professional life, inspiring the next generation to appreciate the importance of community safety and resilience.
