Clive Gibbs is an accomplished Contract Director at BT IT Services, where he leverages over 15 years of extensive experience in service management and contract oversight to drive significant value for client contracts. In his current role, Clive is responsible for overseeing key performance indicators...
Clive Gibbs is an accomplished Contract Director at BT IT Services, where he leverages over 15 years of extensive experience in service management and contract oversight to drive significant value for client contracts. In his current role, Clive is responsible for overseeing key performance indicators such as EBITDA, revenue, and service delivery, ensuring that all operational objectives align with the strategic goals of BT. His expertise in managing complex service operations enables him to effectively navigate the intricacies of client relationships, ensuring that service level agreements (SLAs) are not only met but exceeded.
Clive's background includes a robust tenure in Central Government, specifically within Defence IT Managed Services, where he honed his skills in governance and business continuity. This experience has equipped him with a unique perspective on the critical importance of compliance and risk management in high-stakes environments. Additionally, his three years in Local Government managed services have further enriched his understanding of public sector challenges, allowing him to tailor solutions that drive efficiency and enhance service delivery.
Currently, Clive is spearheading several key projects aimed at optimizing service operations and fostering account growth. His proficiency in PRINCE2 methodologies ensures that programme delivery is executed with precision, while his commitment to client service fosters long-term partnerships built on trust and transparency. As a leader in outsourcing and managed services, Clive Gibbs continues to set benchmarks in the industry, driving innovation and excellence in IT service management at BT.
