As the Group Head of Data & Analytics Customer Operations at LSEG (London Stock Exchange Group), Thomas Frossell plays a pivotal role in shaping the organization's approach to customer experience and operational excellence. Leading a diverse global team of 10,000 employees across six continents, Thomas...
As the Group Head of Data & Analytics Customer Operations at LSEG (London Stock Exchange Group), Thomas Frossell plays a pivotal role in shaping the organization's approach to customer experience and operational excellence. Leading a diverse global team of 10,000 employees across six continents, Thomas is at the forefront of driving initiatives that enhance customer engagement and streamline processes. His expertise in people management and cross-functional team leadership allows him to cultivate a culture of collaboration and innovation, ensuring that every team member is aligned with LSEG's mission to deliver unparalleled service to clients.
Under Thomas's stewardship, key projects have focused on leveraging advanced data analytics to gain insights into customer behavior and preferences, enabling the organization to tailor its offerings and improve satisfaction across various touchpoints. His strategic vision encompasses the integration of cutting-edge CRM systems and the optimization of sales processes, which have significantly contributed to LSEG's reputation as a customer-centric leader in the financial services industry.
Thomas thrives on navigating complex organizational challenges, utilizing his skills in business strategy and product management to foster an agile environment that adapts to the ever-evolving market landscape. By prioritizing customer experience and operational efficiencies, he ensures that LSEG not only meets but exceeds client expectations, reinforcing its position as a trusted partner in the global financial ecosystem. Through his leadership, Thomas is committed to driving sustainable growth and innovation, ultimately enhancing the value proposition for LSEG's diverse clientele.
