As the Director of Support & Customer Operations at Afresh, Keisha Armand plays a pivotal role in transforming the fresh food supply chain through innovative, human-centered AI solutions. With a passion for building thriving and diverse teams, Keisha is dedicated to fostering an environment where...
As the Director of Support & Customer Operations at Afresh, Keisha Armand plays a pivotal role in transforming the fresh food supply chain through innovative, human-centered AI solutions. With a passion for building thriving and diverse teams, Keisha is dedicated to fostering an environment where customer success is at the forefront of operations. Her commitment to thoughtful communication and analytical thinking ensures that her team not only meets but exceeds customer expectations, ultimately leading to fresher food, happier customers, and a healthier business.
Under her leadership, Keisha has spearheaded key projects aimed at enhancing customer relationship management (CRM) processes, implementing metrics-driven strategies that provide actionable insights into customer needs and preferences. She believes that a customer-centric approach is essential for driving sustainable growth, and she actively cultivates a culture of collaboration and continuous learning within her team. By leveraging her expertise in training and development, Keisha empowers her team members to excel in their roles, ensuring they are equipped with the skills necessary to navigate the complexities of the fresh food supply chain.
Keisha's diverse skill set, which includes negotiation, copywriting, and event planning, allows her to craft compelling narratives that resonate with customers and stakeholders alike. Her insatiable curiosity drives her to stay ahead of industry trends, enabling her to implement innovative solutions that enhance customer experiences. As she continues to lead Afresh in its mission to revolutionize the fresh food industry, Keisha remains committed to doing good and making a meaningful impact on the lives of those she serves.
