Fay Cooper currently serves as the Patient Care Manager at VITAS Innovation Hospice Care, where she plays a pivotal role in enhancing patient experiences and ensuring the delivery of high-quality hospice services. With a strong foundation in nursing and strategic leadership, Fay is adept at...
Fay Cooper currently serves as the Patient Care Manager at VITAS Innovation Hospice Care, where she plays a pivotal role in enhancing patient experiences and ensuring the delivery of high-quality hospice services. With a strong foundation in nursing and strategic leadership, Fay is adept at analyzing and expanding business operations to foster sustained growth within the organization. Her expertise in triage and infection control allows her to effectively manage urgent patient issues, ensuring that care is both timely and compassionate.
In her role, Fay is responsible for answering and documenting all patient calls, which requires not only clinical knowledge but also exceptional communication skills. She adeptly triages calls, returning appropriate communications on behalf of physicians and scheduling patient appointments with precision. This meticulous attention to detail is crucial for maintaining seamless operations and providing patients with the support they need during challenging times.
Fay is also instrumental in developing new lines of business based on consumer behavior, leveraging her insights to identify opportunities that align with VITAS's mission of delivering innovative care. Her involvement in managing physician clinical, research, and administrative schedules further underscores her multifaceted skill set, which includes corporate finance and financial reporting. By integrating these competencies, Fay ensures that the organization remains at the forefront of hospice care, continuously innovating to meet the evolving needs of patients and their families. Through her leadership, VITAS Innovation Hospice Care not only challenges the status quo but also sets new standards for excellence in patient care.
