Ricardo Huerta is a seasoned Senior Application Support Manager at Citi, where he serves as a Vice President within the Institutional Clients Group (ICG) for the Latin America Investment Management Hub (IMH). With over 20 years of experience in the IT industry, Ricardo has honed...
Ricardo Huerta is a seasoned Senior Application Support Manager at Citi, where he serves as a Vice President within the Institutional Clients Group (ICG) for the Latin America Investment Management Hub (IMH). With over 20 years of experience in the IT industry, Ricardo has honed his expertise across various sectors including IT professional services, banking, government, and telecommunications. His extensive background encompasses more than 17 years of managing software support teams in multinational environments, where he has consistently demonstrated his ability to build and lead diverse, expert-level teams proficient in cutting-edge technologies.
At Citi, Ricardo plays a pivotal role in driving operational excellence and enhancing customer satisfaction through the implementation of IT Service Management (ITSM) processes. His certifications in ITIL and SCP, combined with his hands-on experience in integration, Service-Oriented Architecture (SOA), and Oracle WebLogic, empower him to effectively oversee incident and problem management initiatives. Ricardo's strategic approach to service delivery has led to significant improvements in key performance indicators, ensuring that client needs are met with efficiency and precision.
Currently, he is spearheading several key projects aimed at optimizing application support frameworks and enhancing system reliability across the organization. His commitment to continuous improvement and innovation positions him as a vital asset to Citi, where he is recognized not only for his technical acumen but also for his leadership in fostering a culture of collaboration and excellence within his teams. As a success agent, Ricardo is dedicated to leveraging his extensive skill set to drive transformative solutions that align with Citi's mission of delivering exceptional service to its clients.
