Mikki Down serves as the Operations Development Manager at Careers Wales, where she leverages her extensive 18 years of experience in the careers sector to drive operational excellence across the five local authorities of Gwent. In her current role, Mikki manages a team of three...
Mikki Down serves as the Operations Development Manager at Careers Wales, where she leverages her extensive 18 years of experience in the careers sector to drive operational excellence across the five local authorities of Gwent. In her current role, Mikki manages a team of three team managers, ensuring the effective delivery of career guidance services that are both client-focused and high quality. Her expertise in strategic management and change management allows her to implement innovative solutions that enhance the operational framework and improve service outcomes for clients.
Mikki is particularly passionate about partnership development, which she believes is crucial for fostering collaborative working relationships that benefit both clients and stakeholders. As the development lead for Further Education, she plays a pivotal role in overseeing education adviser caseloads, facilitating transitions for students, and tracking customer destinations post-school. Her commitment to impartial career guidance and career coaching empowers individuals to make informed decisions about their futures.
In addition to her operational responsibilities, Mikki excels in staff development and training facilitation, ensuring her team is equipped with the necessary skills to deliver exceptional service. Her strong people management abilities, combined with excellent IT skills, enable her to effectively plan and profile operational strategies that align with the overarching goals of Careers Wales. With a focus on equality and diversity, Mikki is dedicated to creating an inclusive environment where every client receives the support they need to thrive in their career journey. Through her leadership, Mikki continues to elevate the standards of career services in Gwent, making a significant impact on the lives of individuals and the community as a whole.
