Michele Krieg serves as the Director of Operations for Gallagher's Gulf States Branch, where she leverages her extensive 37 years of experience in the insurance industry to drive operational excellence and foster a culture of mentorship and professional development. With a strong focus on human...
Michele Krieg serves as the Director of Operations for Gallagher's Gulf States Branch, where she leverages her extensive 37 years of experience in the insurance industry to drive operational excellence and foster a culture of mentorship and professional development. With a strong focus on human resources, Michele is instrumental in implementing strategic initiatives that enhance employee training and development, particularly for new hires and merger partners. Her SHRM-CP certification underscores her commitment to best practices in HR management, ensuring that Gallagher not only attracts top talent but also nurtures their growth within the organization.
In her current role, Michele oversees a diverse range of operational and HR functions, including benefits administration, customer service, and compliance with COBRA regulations. She is adept at navigating the complexities of life and health insurance, utilizing her expertise in health savings accounts and critical illness coverage to provide comprehensive support to clients and brokers alike. Michele’s leadership is pivotal in aligning operational strategies with Gallagher's overarching goals, particularly in the dynamic Gulf States market, where she champions innovative solutions to meet the evolving needs of clients.
Key projects under Michele’s direction include the development of tailored training programs that equip employees with the necessary skills to excel in their roles, as well as initiatives aimed at enhancing customer engagement and satisfaction. Her passion for mentorship not only empowers her team but also contributes to a collaborative work environment that drives success across the branch. Through her strategic vision and hands-on approach, Michele Krieg continues to be a vital asset to Gallagher, shaping the future of insurance operations in the Gulf States.
