Michelle Hight is a seasoned banking operations manager with over three decades of comprehensive experience in the banking industry, specializing in Treasury Management and Automated Clearing House (ACH) operations. As Vice President and Manager of ACH Operations at First Horizon Bank, Michelle plays a pivotal...
Michelle Hight is a seasoned banking operations manager with over three decades of comprehensive experience in the banking industry, specializing in Treasury Management and Automated Clearing House (ACH) operations. As Vice President and Manager of ACH Operations at First Horizon Bank, Michelle plays a pivotal role in overseeing the bank's ACH services, ensuring seamless transaction processing and compliance with regulatory standards. Her expertise extends to being the business unit owner of both Jack Henry ACH and Pep+ ACH, where she leverages her extensive knowledge to enhance operational efficiency and drive innovation within the organization.
One of Michelle's key accomplishments includes serving as the project lead during the successful conversion of the core ACH system from Jack Henry & Associates (JHA) to Pep+. This complex transition not only required meticulous planning and execution but also showcased her ability to manage cross-functional teams and align stakeholders towards a common goal. As a Subject Matter Expert (SME) in ACH operations, she is instrumental during mergers, system conversions, and upgrades, providing invaluable insights that help mitigate financial risk and optimize cash management strategies.
Michelle's strong foundation in management and marketing, bolstered by her Bachelor of Science degree from the University of Alabama at Birmingham, complements her technical skills in ACH operations, retail banking, and commercial lending. Her proficiency in payments, credit analysis, and financial risk management positions her as a key asset to First Horizon Bank, where she continues to drive excellence in ACH operations while fostering a culture of continuous improvement and customer-centric service.
