As the Director of Experience for UA Airport Lounges at Flik Hospitality Group, Janette Luparia brings over three decades of rich expertise in the hospitality industry, focusing on creating memorable and seamless guest experiences for United Airlines' clubs and lounges. In her current role, Janette...
As the Director of Experience for UA Airport Lounges at Flik Hospitality Group, Janette Luparia brings over three decades of rich expertise in the hospitality industry, focusing on creating memorable and seamless guest experiences for United Airlines' clubs and lounges. In her current role, Janette leads a dedicated team of hospitality enthusiasts who share her commitment to operational excellence and guest satisfaction. She is the driving force behind various key projects aimed at enhancing the overall lounge experience, utilizing her skills in financial planning, menu development, and labor control to ensure that every aspect of the guest journey is meticulously crafted.
Janette's role as the "Voice of the Customer" is pivotal; she leverages data and analytics to gain insights into guest preferences and behaviors, allowing her to tailor services that resonate with travelers. Her expertise in marketing and communications ensures that the lounges not only meet but exceed the expectations of United Airlines' clientele. By fostering associate engagement and providing comprehensive training, Janette empowers her team to deliver exceptional service consistently, cultivating a culture of hospitality that prioritizes repeat visits and happy guests.
In addition to her operational responsibilities, Janette is passionate about nutrition education and menu innovation, ensuring that the offerings in the lounges are not only delicious but also aligned with health-conscious trends. Her strategic approach to market planning and financial analysis enables her to drive profitability while maintaining the highest standards of quality and guest satisfaction. Under her leadership, the UA Airport Lounges continue to set benchmarks for excellence in the hospitality sector, reflecting her unwavering dedication to enhancing the travel experience for all guests.
