As an Enterprise Customer Success Partner at 360Learning, Shae P. plays a pivotal role in transforming the learning landscape for US enterprise clients. With a deep-seated passion for fostering customer success, Shae leverages her extensive experience in client relationship management to empower organizations in adopting...
As an Enterprise Customer Success Partner at 360Learning, Shae P. plays a pivotal role in transforming the learning landscape for US enterprise clients. With a deep-seated passion for fostering customer success, Shae leverages her extensive experience in client relationship management to empower organizations in adopting and maximizing the benefits of collaborative learning. By serving as a trusted advocate, she ensures that clients not only implement 360Learning’s innovative platform effectively but also engage their teams in a way that drives cultural change and organizational growth.
In her current role, Shae is responsible for guiding clients through the intricacies of integrating collaborative learning into their existing frameworks. She collaborates closely with Learning and Development teams, utilizing her expertise in e-learning and professional services to deliver tailored solutions that meet the unique needs of each organization. Key projects under her leadership include conducting comprehensive business reviews, optimizing customer retention strategies, and facilitating training sessions that enhance user engagement and platform utilization.
Shae’s proficiency in communication and account management allows her to build strong, lasting relationships with enterprise clients, ensuring they receive the support they need to thrive in a competitive landscape. Her commitment to customer service and team leadership not only enhances client satisfaction but also contributes to the overall success of 360Learning as a leader in the SaaS industry. By championing the principles of collaborative learning, Shae is at the forefront of driving meaningful change, helping organizations unlock their full potential through continuous learning and development.
