Imran Masood is a seasoned Citrix Administrator at Leidos, where he leverages his extensive expertise in information technology to enhance organizational efficiency and user experience. With a solid foundation in ITIL practices, Imran excels in the triage of Citrix applications, ensuring seamless access and performance...
Imran Masood is a seasoned Citrix Administrator at Leidos, where he leverages his extensive expertise in information technology to enhance organizational efficiency and user experience. With a solid foundation in ITIL practices, Imran excels in the triage of Citrix applications, ensuring seamless access and performance for end-users. His proficiency in utilizing collaboration tools like Cisco Webex and Microsoft Teams facilitates effective communication across teams, fostering a collaborative work environment.
In his role, Imran is adept at managing Group Policy Objects and Active Directory, which are crucial for maintaining security and operational integrity within the IT infrastructure. His hands-on experience with VMware products, including VMware Workstation, allows him to create and manage virtual environments that support various business applications. Imran's technical acumen extends to performing critical network configurations, including TCP/IP setup, DHCP, and DNS commands, which are essential for maintaining robust network connectivity.
Imran is also a proactive troubleshooter, adept at diagnosing and resolving multiple tickets through ServiceNow, ensuring that IT issues are addressed promptly and effectively. His ability to utilize Citrix Director to clear hung sessions further demonstrates his commitment to optimizing system performance. With a strong focus on customer service and team management, Imran not only helps individuals navigate technical challenges but also contributes to the overall operational success of the IT department. His diverse skill set, combined with his dedication to continuous improvement, positions him as a valuable asset in the ever-evolving landscape of information technology.
