Johanna DeFatima Baltodano is a dynamic healthcare consultant at UnitedHealthcare, where she leverages her extensive public health background and program development expertise to drive impactful wellness initiatives. In her current role, Johanna serves as the primary contact and subject matter expert for over 30 CARE...
Johanna DeFatima Baltodano is a dynamic healthcare consultant at UnitedHealthcare, where she leverages her extensive public health background and program development expertise to drive impactful wellness initiatives. In her current role, Johanna serves as the primary contact and subject matter expert for over 30 CARE Wellness programs, spanning 150 Book of Business (BoB) accounts. Her ability to deliver exceptional client support is underscored by her commitment to managing expectations and fostering brand loyalty among diverse client bases.
Johanna’s proficiency in handling complex account inquiries and service issues showcases her adeptness at applying active listening and problem-solving skills, ensuring that client needs are met with tact and professionalism. Her role requires a deep understanding of health promotion strategies and analytics, allowing her to tailor wellness programs that resonate with various demographics.
In addition to her client-facing responsibilities, Johanna is instrumental in vendor management and employee engagement initiatives, utilizing her skills in talent acquisition and employee training to enhance the overall effectiveness of wellness programs. Her passion for health and wellness, combined with her strategic approach to program development, positions her as a key player in advancing UnitedHealthcare's mission to improve health outcomes. Johanna’s dedication to delivering quality health support not only contributes to client success but also reinforces her reputation as a trusted consultant in the healthcare industry.
