April Pinkston, PE, is a seasoned professional in the electric utility sector, bringing over 19 years of extensive experience at Oncor Electric Delivery. As the Director of Transformation and Strategic Administration within the Technology, Measurement, and Customer Engagement division, April plays a pivotal role in...
April Pinkston, PE, is a seasoned professional in the electric utility sector, bringing over 19 years of extensive experience at Oncor Electric Delivery. As the Director of Transformation and Strategic Administration within the Technology, Measurement, and Customer Engagement division, April plays a pivotal role in steering Oncor's strategic initiatives aimed at enhancing customer engagement and operational efficiency. Her leadership of the Transformation Program Office is instrumental in aligning Oncor's objectives with evolving industry standards and customer expectations.
April's expertise in project management and program management is evident in her ability to develop and implement innovative initiatives that foster customer education and interaction. By collaborating closely with Oncor’s Leadership Team and key stakeholders across the enterprise, she ensures that customer engagement strategies are not only effective but also sustainable. Her proficiency in tools such as Siemens PTI PSSE, MUST, and MOD File Builder enables her to tackle complex challenges in power transmission and troubleshooting, further solidifying her reputation as a technical expert in the field.
In her current role, April is at the forefront of transforming Oncor's approach to customer service, leveraging data-driven insights to enhance the customer experience. Her commitment to continuous improvement and strategic planning positions Oncor as a leader in the electric utility industry, ensuring that the company remains responsive to the needs of its customers while navigating the complexities of modern energy delivery. With a strong foundation in electrical engineering and a passion for innovation, April Pinkston is not only shaping the future of Oncor but also setting a benchmark for excellence in customer engagement within the industry.
