Rachel Holloway-Reid is an accomplished ITIL Process Manager specializing in Change Management at Ensono, where she leverages over 15 years of experience in the field. Having transitioned through significant industry shifts, including her tenure at Acxiom and Dun & Bradstreet, Rachel has honed her expertise...
Rachel Holloway-Reid is an accomplished ITIL Process Manager specializing in Change Management at Ensono, where she leverages over 15 years of experience in the field. Having transitioned through significant industry shifts, including her tenure at Acxiom and Dun & Bradstreet, Rachel has honed her expertise in managing complex change initiatives that align with ITIL best practices. Her journey began when she was TUPE'd into Acxiom, where she quickly established herself as a dedicated Change Manager, driving process improvements and fostering a culture of adaptability within the organization.
At Ensono, Rachel plays a pivotal role in overseeing the Change Management process, ensuring that all changes to IT services are conducted in a controlled manner, minimizing disruption to business operations. Her proficiency with tools such as CA Service Desk allows her to effectively track and manage change requests, while her strong command of Microsoft Office and Adobe Creative Suite aids in creating comprehensive documentation and engaging presentations for stakeholders.
Rachel’s key projects include the implementation of a streamlined change management framework that enhances communication and collaboration across cross-functional teams. By utilizing her ITIL certification, she has successfully led initiatives that not only improve service delivery but also align IT changes with business objectives. Her strategic approach to Change Management has made her an invaluable asset to Ensono, where she continues to drive innovation and operational excellence in a rapidly evolving technological landscape.
