Tammy Hankins is a seasoned professional with over 20 years of diverse experience, currently serving as a Senior Credit & Refund Specialist at the Oklahoma Tax Commission. In this pivotal role, Tammy leverages her extensive background in people management, customer service, and process improvement to...
Tammy Hankins is a seasoned professional with over 20 years of diverse experience, currently serving as a Senior Credit & Refund Specialist at the Oklahoma Tax Commission. In this pivotal role, Tammy leverages her extensive background in people management, customer service, and process improvement to enhance the agency's operational efficiency and taxpayer satisfaction. Her expertise in conducting thorough research and analysis of Oklahoma's taxation laws and statutes allows her to navigate complex regulatory frameworks effectively, ensuring compliance and accuracy in all audit processes.
Tammy is instrumental in preparing detailed audit reports that not only highlight findings but also provide actionable recommendations for policy and procedural enhancements. Her ability to communicate complex audit results clearly and professionally to taxpayers and their representatives underscores her commitment to transparency and customer service excellence. By fostering a culture of continuous improvement, she actively engages with internal teams to streamline processes, enhance performance management, and drive employee engagement.
Her proficiency in tools such as Microsoft Office and Customer Relationship Management (CRM) systems complements her analytical skills, enabling her to manage customer retention and satisfaction effectively. Tammy's collaborative approach and dedication to training and development empower her colleagues to achieve their full potential, making her a valuable asset to the Oklahoma Tax Commission. Through her strategic insights and leadership, she continues to contribute significantly to the agency's mission of providing exceptional service while upholding the integrity of Oklahoma's tax system.
