As a Principal Client Tech Support Consultant at ADP, Janisha Gibbs plays a pivotal role in driving client success through her extensive expertise in NextGen HR, Benefits, and Talent features. With a strong foundation in cloud applications and workforce management, Janisha serves as a Subject...
As a Principal Client Tech Support Consultant at ADP, Janisha Gibbs plays a pivotal role in driving client success through her extensive expertise in NextGen HR, Benefits, and Talent features. With a strong foundation in cloud applications and workforce management, Janisha serves as a Subject Matter Expert (SME), leveraging her analytical skills to provide insightful solutions that enhance the user experience. Her responsibilities extend to project management, where she leads initiatives for new features and enhancements, ensuring that client needs are met with precision and efficiency.
Janisha's role as a second-tier support resource for HCM Implementation Technical Leads underscores her commitment to operational excellence. She acts as a vital product liaison, facilitating communication between implementers, service associates, and managers to streamline processes and address any technical challenges that arise. Her dedication to client advocacy is evident in her proactive approach to defect and product gap tracking, which not only helps in resolving issues swiftly but also contributes to the overall improvement of ADP's offerings.
In addition to her technical acumen, Janisha is passionate about mentoring and training new hires, fostering a culture of knowledge sharing and continuous learning within her team. Her ability to communicate effectively and build strong relationships with clients enhances loyalty and retention, making her an invaluable asset to the organization. With a robust skill set that includes software testing and succession planning, Janisha Gibbs exemplifies the commitment to client success that ADP stands for, ensuring that clients not only meet their goals but exceed them in an ever-evolving technological landscape.
