Cristela Perez is a seasoned professional currently serving as the Third Party Relationship Manager (3PRM) Lead at USAA, where she leverages over 15 years of experience in Healthcare and Financial Services to enhance vendor relationship management and risk mitigation strategies. In her role, Cristela manages...
Cristela Perez is a seasoned professional currently serving as the Third Party Relationship Manager (3PRM) Lead at USAA, where she leverages over 15 years of experience in Healthcare and Financial Services to enhance vendor relationship management and risk mitigation strategies. In her role, Cristela manages a diverse portfolio of 15-20 third-party relationships, focusing on operational risk assessment and strategic planning to ensure compliance with legal requirements and industry standards. Her expertise in contract negotiation and supply chain operations has been pivotal in driving effective risk management initiatives across the enterprise.
Since joining USAA in 2020, Cristela has overseen one of the organization’s largest suppliers, implementing innovative solutions that have resulted in substantial cost savings. Her proactive approach to operational due diligence and supplier risk management has not only strengthened USAA’s vendor partnerships but also enhanced the overall efficiency of the organization’s operations. As a Certified Third-Party Risk Management Professional (CRVPM) and Certified Fraud Examiner (CFE), Cristela brings a wealth of knowledge in enterprise risk management and compliance management, ensuring that USAA navigates the complexities of third-party relationships with confidence.
Cristela's skills in customer relationship management and conflict management further enable her to foster collaborative partnerships that align with USAA’s strategic objectives. Her proficiency in Microsoft Office and risk assessment tools enhances her ability to analyze data and make informed decisions that benefit both the organization and its stakeholders. With a commitment to excellence and a passion for driving results, Cristela Perez continues to be a key player in USAA's mission to provide exceptional service while effectively managing third-party risks.
