Lannie Self currently serves as the Customer Support Center Director at THE PISA GROUP, where she leverages her extensive experience in customer care to lead a dedicated team of professional Customer Support Agents. With a strong background in managing inbound customer care for The Dallas...
Lannie Self currently serves as the Customer Support Center Director at THE PISA GROUP, where she leverages her extensive experience in customer care to lead a dedicated team of professional Customer Support Agents. With a strong background in managing inbound customer care for The Dallas Morning News, Lannie has honed her skills in delivering first-class service and support to a diverse subscriber base. Her role encompasses a wide array of responsibilities, including complaint handling, new subscriber acquisition, loyalty program implementation, and payment processing, all aimed at enhancing customer satisfaction and retention.
At THE PISA GROUP, Lannie is not just focused on operational efficiency; she is passionate about building and nurturing rock-solid relationships with clients. She understands that exceptional customer service goes beyond answering calls; it involves creating a seamless experience that fosters loyalty and trust. By implementing strategic initiatives and fostering a culture of continuous improvement, Lannie ensures that her team is equipped to handle complex inquiries and resolve issues promptly, ultimately driving business development and client satisfaction.
Lannie’s expertise in staff development and cross-functional team leadership has been instrumental in cultivating a high-performing environment where agents are empowered to excel. Her problem-solving skills and project planning acumen enable her to tackle challenges head-on, ensuring that the customer support center operates smoothly and efficiently. As a leader committed to excellence, Lannie Self is dedicated to not only meeting but exceeding the expectations of clients and their customers, solidifying THE PISA GROUP’s reputation as a premier provider of customer support solutions.
