Karen Armor is a seasoned Senior Director of Global Customer Success at OneSpan, where she leverages over 20 years of extensive experience in technology sales, particularly within SaaS, mobile, and virtualized environments. In her current role, Karen is instrumental in driving customer retention and satisfaction...
Karen Armor is a seasoned Senior Director of Global Customer Success at OneSpan, where she leverages over 20 years of extensive experience in technology sales, particularly within SaaS, mobile, and virtualized environments. In her current role, Karen is instrumental in driving customer retention and satisfaction across a diverse global client base, which includes 60% of the world’s leading banks. Her strategic oversight encompasses all renewals and customer success functions, ensuring that clients not only achieve their desired outcomes but also derive maximum value from OneSpan's innovative solutions for seamless and secure digital transactions.
Karen's expertise in enterprise software and direct sales is complemented by her proficiency in Salesforce.com, which she utilizes to enhance lead generation and streamline customer interactions. She is adept at developing and implementing customer success strategies that align with the unique needs of each client, fostering long-term partnerships that are vital in today’s competitive landscape. Her leadership skills are pivotal in guiding her team to deliver exceptional service and support, ultimately driving growth and loyalty.
Currently, Karen is spearheading key projects aimed at enhancing customer engagement and optimizing the user experience across OneSpan’s platform. By focusing on data-driven insights and proactive communication, she ensures that customer feedback is integrated into product development, thereby reinforcing OneSpan's commitment to innovation and excellence. With her deep understanding of the software industry and a passion for empowering customers, Karen Armor continues to make significant contributions to OneSpan's mission of transforming digital transactions worldwide.
