Scott Aday is an accomplished Principal IT Help Desk Specialist at Adtran, where he leverages his extensive experience in the telecommunications industry to provide exceptional Tier 1 and Tier 2 customer support. With a strong foundation in information technology, Scott excels in troubleshooting complex issues,...
Scott Aday is an accomplished Principal IT Help Desk Specialist at Adtran, where he leverages his extensive experience in the telecommunications industry to provide exceptional Tier 1 and Tier 2 customer support. With a strong foundation in information technology, Scott excels in troubleshooting complex issues, managing account administration, and ensuring seamless system deployment. His expertise in Active Directory allows him to efficiently create and administer user accounts and groups, while his proficiency in Microsoft 365 enables him to implement and troubleshoot multi-factor authentication (MFA) solutions, enhancing security for the organization.
In his current role, Scott plays a pivotal part in maintaining the integrity of IT systems through workstation patching and software upgrades, utilizing tools such as KACE Systems Management Appliance (SMA) and Forescout for effective monitoring. As the administrator of the KACE SMA server, he ensures that the IT infrastructure remains robust and responsive to the dynamic needs of the business. His responsibilities also include managing RSA SecurID token administration, which is critical for safeguarding sensitive information and ensuring secure access for users.
Scott's technical acumen extends to Carbon Black App Control monitoring, where he actively oversees endpoint security measures to protect against potential threats. His skills in VMware, DNS, wireless networking, and VoIP technologies further enhance his ability to deliver comprehensive IT support. With a commitment to excellence and a passion for problem-solving, Scott Aday continues to make significant contributions to Adtran, driving innovation and efficiency within the IT support landscape.
